Web29 de nov. de 2024 · The alerts that are sent from Azure Monitor can create one of the following elements in ServiceNow: events, incidents, or alerts. In Azure portal, go to All Resources and look for ServiceDesk (YourWorkspaceName). Under Workspace Data Sources, select ITSM Connections. At the top of the right pane, select Add. Web4 de ago. de 2024 · Top ITSM Metrics & KPIs: Measuring for Success, Aiming for Improvement. Understanding how well your service management initiatives are translating to business success is fundamental to planning your ITSM roadmap. The measurements you take need to give you direction for your improvement activities—so make sure you’re …
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